Press the Home button on the controller to return to the dashboard. If your Xbox One seems to be freezing only when playing a certain game, you can force quit that game to see if the issue is temporary. Restart the game that has become unresponsive.If you’re dealing with constant Xbox One freezing issue, you’ll have to do a number of steps in order to fix it. Troubleshooting an Xbox One that keeps freezing The hardware may stop working properly if the console has been exposed to heat, water, moisture, or physical abuse. In some cases, bad hardware can be the direct reason for crashes or Xbox One freezes. If overheating continues to occur, there may be a hardware malfunction that causes it. Let your console cool off for an hour by turning it off and unplugging it from the power outlet. By design, the system will reboot if its internal temperature has reached a certain point in order to prevent internal damage. Make sure that your Xbox console and Power Supply Unit have good ventilation to minimize overheating. If your Xbox One keeps restarting on its own, try to check if overheating is the culprit. This problem is usually manifested by random restart issue. Some Xbox One freezing problems can be a direct result of overheating.
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If your Xbox One has not been connected to the internet for some time, make sure to update it by going online again. Software issues are usually fixed by installing system updates. In most cases, game-related updates may be a trigger but there are also cases when it’s the Xbox’s firmware that causes the system to crash or freeze. Aside from minor bug issues, an Xbox One console may also encounter deeper software problems that a reboot can’t fix.